The job of a property manager is continuing to see added pressure to manage tenant expectations, handle their requests, and improve building reputation. In our increasingly online world, it is invaluable to for apartment buildings and condominiums to quickly and effectively communicate solutions to their tenants.
The most common category for complaints among tenants is cleanliness. The cleanliness of a is seen as a direct correlation to the property management team’s professionalism and ability to solve issues. It is extremely common to find 1-star reviews that cite messy common spaces and amenities as evidence of a poorly run property. Keeping tenants happy is an uphill battle, and the need to meet and exceed expectations is continuing to grow.
The tool that every apartment building and property manager needs is a cleaning team that is on-site daily and that is equipped with the tools and experienced workers that can ensure that shared spaces are consistently cleaned.